Arriva starts delayed Watford DRT Click

Arriva finally launched its ArrivaClick demand responsive minibus service in Watford has this week. Its introduction was delayed following imposition of the lockdown to control the coronavirus pandemic and the service is being phased in and will be scaled up as the restrictions are lifted.


The minibus service is subsidised by Watford Borough Council and is priced between a bus and taxi fare. It can be booked and paid for via a free smartphone app. It uses technology from smart mobility company Ioki.


It begins today with three air-conditioned Mercedes-Benz Sprinter minibuses, at a reduced capacity of a maximum of four people at any one time. Service users will be asked to comply with the latest government guidance, such as the wearing of face coverings. A full cleaning regime will be in place and the driver will follow government guidelines at all times.


It operates across the borough and to Warner Brother Studios and Croxley Park. Journey prices range from £1 to £2.50 per mile depending on the time of day and further discounts are available to regular users via weekly passes and credit bundles. Hours of operation are 06:00 to 22:00 from Monday to Saturday (extending to 23:00 on Friday and Saturday evenings) and 08:00 to 21:00 on Sundays.


Elected mayor of Watford Peter Taylor says: “It is important that we offer new ways to travel around the town so that we can cut congestion and make our air cleaner. I am delighted to be launching a demand responsive bus scheme for Watford and am confident that ArrivaClick will be a real success in our town. I am looking forward to welcoming the first buses to Watford and joining people in our town using them to get around.”


Adam Toone, business development director at Arriva, says: “We are thrilled to see that, in partnership with Watford Borough Council, we are able to launch the ArrivaClick service. It’s really important that public transport plays a key role as lockdown measures are eased. Customers can be reassured that we’re cleaning the vehicles thoroughly, using disinfectant and ensuring social distancing measures are followed at all times. We will continuously monitor the public health guidelines and ensure that we continue to keep our drivers and customers safe. We look forward to welcoming customers on board.”


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